چشم انداز مدیریت دولتی

بررسی تأثیر توانمندسازی کارکنان بر رفتار نوآورانه با نقش میانجی مسرت و پیامدهای مثبت آن

نوع مقاله : پژوهشی ( با رویکردهای کمی)

نویسندگان

1 گروه مدیریت، دانشکده علوم اداری و اقتصادی، دانشگاه فردوسی مشهد، مشهد، ایران.

2 دانشجوی دکتری، مدیریت دولتی، گرایش رفتار سازمانی، دانشکده علوم اداری و اقتصادی، دانشگاه فردوسی مشهد، مشهد، ایران.

چکیده

هدف: این پژوهش با تمرکز بر مسرت کارکنان به نقش میانجی آن در رابطه میان توانمندسازی و رفتار نوآورانه کارکنان و همچنین تعلق خاطرکاری و رضایت شغلی به‌عنوان دو پیامد مثبت آن، که تأثیرگذار بر  عملکرد بهینه کارکنان است، می‌پردازد.‌
طراحی/ روش‌شناسی/ رویکرد: این پژوهش از حیث هدف، کاربردی و از نظر روش، پیمایشی ـ تحلیلی است و کارکنان شهرداری مشهد جامعه آماری پژوهش را تشکیل ‌می‌دهند. برای تجزیه‌و‌تحلیل داده‌های جمع‌آوری‌شده از مدل معادلات ساختاری و نرم افزار AMOS و SPSS استفاده شده‌ است.
یافته‌های پژوهش: نتایج مؤید نقش میانجی مسرت در رابطه میان توانمندسازی با دو متغیر رضایت شغلی و تعلق‌خاطرکاری است. همچنین، تأثیر ‌مسرت که منتج از توانمندسازی کارکنان است، بر رفتار نوآورانه با نقش میانجی رضایت شغلی و تعلق‌ خاطرکاری نیز مورد تأیید قرار گرفته ‌است.
محدودیت‌ها و پیامدها: جامعه مورد مطالعه محدود به کارکنان شهرداری است و تعمیم‌پذیری نتایج این پژوهش، به سازمان‌‌های مشابه این سازمان امکان‌پذیر است.
پیامدهای عملی: با توجه به پیامدهای مثبت توانمندسازی کارکنان در بهره‌وری، مدیران شهری می توانند با تفویض اختیار و استقلال عمل، از یک سو موجبات مسرت و رضایت کارکنان را فراهم آورند؛ و از سوی دیگر با استفاده از حس اعتماد ایجادشده امکان بهره‌گیری از ایده‌های نوآورانه در انجام کار را فراهم آورند.
ابتکار یا ارزش مقاله: مطالعات پیشین بر رابطه مستقیم بین توانمند‌سازی کارکنان و رفتار نوآورانه متمرکز بوده است و در آن‌ها به چگونگی این تأثیر پرداخته نشده است. پژوهش حاضر به نقش هیجانات مثبت و به‌طور خاص مسرت، که حاصل از توانمندسازی افراد است، پرداخته است.

کلیدواژه‌ها

عنوان مقاله [English]

Investigating the effect of employees’ empowerment on innovative behavior with mediating role of joy and its positive outcoms

نویسندگان [English]

  • Alireza Khorakian 1
  • Nargess Rahnama 2
  • Ghasem Eslami 1

1 Department of Management, Faculty of Economic and Administrative Sciences, Ferdowsi University of Mashhad, Mashhad, Iran.

2 PhD Student, Public Management, Organizational Behavior, Faculty of Economic and Administrative Sciences, Ferdowsi University of Mashhad, Mashhad, Iran.

چکیده [English]

Purpose: This study focuses on employees’ joy and its mediating role in the relationship between empowerment and innovative work behavior, as well as work engagement and job satisfaction as two positive outcomes of it that affect the optimal performance of employees.
Design/Methodology/Approach: This research is applied in terms of purpose and its method is survey-analytical. The staff of Mashhad Municipality are the statistical population of the research. Structural equation model and AMOS and SPSS software were used to analyze the collected data.
Research Findings: The research findings indicate the mediating role of joy in the relationship between empowerment with job satisfaction and work engagement. Moreover, the effect of joy of employees, which is in its turn the result of their empowerment, on employees' innovative behavior with the mediating role of job satisfaction and work engagement has also been confirmed.
Limitations & Consequences: The study population is limited to municipal employees and the generalizability of the results of this study is possible to similar organizations.
Practical Consequences: Due ‌‌to positive outcome of empowerment and its impact on efficiency, the municipal managers by delegating authority and autonomy, can provide employees joy and satisfaction on one hand, and by using the sense of trust created, provide innovative ideas to get the job done on the other hand.
Innovation or value of the Article: Previous studies have focused on the direct relationship between employee empowerment and innovative behavior, and they have not addressed how is the relation. In the present study, the role of positive emotions and especially joy, which is the result of empowering people, has been discussed in this relation.

کلیدواژه‌ها [English]

  • Empowerment
  • joy
  • job satisfaction
  • work engagement
  • innovative behavior
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چشم انداز مدیریت دولتی
دوره 12، شماره 3 - شماره پیاپی 47
مهر 1400
صفحه 126-154