نویسندگان
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دانشجوی دکتری، مدیریت دولتی، گرایش منابع انسانی، دانشکده مدیریت و اقتصاد، دانشگاه لرستان، لرستان، ایران
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گروه مدیریت، دانشکده مدیریت و اقتصاد، دانشگاه لرستان، لرستان، ایران
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نوع مقاله : مطالعه موردی (مورد پژوهی)
چکیده
هدف: هدف این پژوهش، تدوین استراتژی پاداش برای سازمانهای مشمول مدیریت خدمات کشوری است که بر اساس مدل هیگروپ و شاخصهای کار شایسته انجام شده و به عنوان مطالعه موردی، اداره کل تعاون، کار و رفاه اجتماعی استان قم، در نظر گرفته شده است.
طراحی/ روششناسی/ رویکرد: با مراجعه به مستندات و منابع کتابخانهای و اخذ نظر خبرگان، مولفههای موثر بر پرداخت پاداشهای در اختیار سازمان و مدیریت در سطح خرد (درونسازمانی)، شناسایی شده است. سپس با مشارکت و مصاحبه با پنج خبره دانشگاهی سازمانی و استفاده از مدل تجزیه و تحلیل اهمیت- عملکرد، اهمیت هر مولفه مشخص شده است. در ادامه، برای سنجش ادراک کارکنان و عملکرد (وضعیت اجرایی فعلی) دستگاه، تعداد 15 نفر از کارکنان آن، انتخاب و نظرسنجی به عمل آمد.
یافتههای پژوهش: بعد از تجزیه و تحلیل طبق مدل IPA، یافتههای پژوهش نشان داد شکاف بین وضعیت مطلوب و وضعیت فعلی در نظام پرداخت پاداش، وجود دارد و مولفههای عملکرد- شناخت، حمایت و گفتگوی اجتماعی، نیاز به تمرکز بیشتر و تقویت دارد. استمرار مولفههای حقوق، مطلوب و لازم است ولی در استفاده از برخی از مولفههای تعادل کار- زندگی و مزایا افراط شده و صرفهجویی در آن لازم است. علاوه بر این، مولفه فرصتهای پیشرفت در مورد پژوهش، اهمیت پایینی در تدوین استراتژی پاداش دارد.
محدودیتها و پیامدها: مطالعه حاضر، محدود به پاداشهای در اختیار مدیریت و سازمانهای دولتی میشود. بنابراین کاربرد آن متوجه سطح خرد پاداشهای سازمانهای دولتی مشابه میشود. پیشنهاد میشود در مطالعات بعدی، با نمونهگیری وسیعتر، انواع دیگر سازمانها از دیدگاه کلان هم مورد مطالعه قرار گیرد.
پیامدهای عملی: مدیران و پژوهشگران، میتوانند از نتایج این پژوهش، برای بررسی وضعیت سازمان خود و تدوین و بهبود استراتژیهای پاداش بهرهمند شوند.
ابتکار یا ارزش مقاله: این پژوهش، با ارائه چارچوب ابتکاری و تلفیقی، راهنمای خوبی برای شناسایی شکاف و نقاط ضعف سیستمهای جبران خدمت و بهبود استراتژیهای پاداش تلقی میشود و در این راستا، پیشنهادهایی در قالب ارائه پاداشهای رابطهای و مبادلهای موثرتر، ارائه داده است.
نوع مقاله: مطالعه موردی
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