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طراحی مدل بهره‌وری منابع انسانی در شرکت سهامی بیمه ایران

    نویسندگان

    1 دانشجوی دکتری، مدیریت دولتی، دانشکده مدیریت و حسابداری، دانشگاه آزاد اسلامی، واحد تهران جنوب، تهران، ایران

    2 گروه مدیریت دولتی، دانشکده مدیریت و حسابداری، دانشگاه آزاد اسلامی، واحد تهران جنوب، تهران، ایران

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نوع مقاله : پژوهشی (با رویکردهای کیفی)

چکیده

هدف: هدف این پژوهش طراحی مدل بهره­وری منابع انسانی در شرکت سهامی بیمه ایران، است.
طراحی/ روش­شناسی/ رویکرد: داده‌های این پژوهش از طریق پرسش‌نامه و با استفاده از نظرات خبرگان در شرکت سهامی بیمه ایران، جمع­آوری شد. به‌منظور شناسایی و بررسی چگونگی ارتباط میان عوامل مؤثر بر بهره­وری منابع انسانی و نیز سطح‌بندی و مدلسازی آن‌ها، از رویکرد تلفیقی DEMATEL-ISM استفاده گردید.
یافته­های پژوهش: نتایج تحقیق نشان داد که عامل فرهنگ سازمانی بالاترین اولویت را در میان عوامل داراست و عامل امکانات و تجهیزات بروز در محل کار، اثرگذارترین عامل در بهره­وری سازمان می­باشد. همچنین، مدل ساختاری-تفسیری پژوهش بیانگر این است که عوامل مؤثر بر بهره­وری منابع انسانی در شرکت سهامی بیمه ایران، دارای چهار سطح می‌باشد. در سطح اول مدل به عوامل آموزش‌های ضمن کار، داشتن تخصص و مهارت لازم، پایبندی به اصول اخلاقی و وجدان کاری، سلامت روانی و جسمانی کارکنان، نگرش مثبت به سازمان و کار، تعهد سازمانی، فرهنگ سازمانی، حقوق و مزایا، برقراری ارتباط سازنده مدیران با کارکنان، توانایی کار گروهی، امکانات و تجهیزات مناسب و بروز در محل کار، احساس ایمنی و آسایش در محیط کار قرار دارند، در سطح دوم، سوم به ترتیب عوامل احساس امنیت شغلی و رضایت از شغل، قرار دارند و در نهایت در سطح چهارم عامل انطباق و تناسب شغل با شاغل، قرار دارد که این عامل همانند سنگ زیربنای مدل عمل می‌نمایند.
محدودیت­ها و پیامد­ها: به دلیل اینکه پژوهش حاضر در یک زمان خاص انجام شده است، نمی‌توان نتایج آن را به همه زمان‌ها تعمیم داد. با این حال، بهره­وری منابع انسانی شرکت سهامی بیمه ایران باید از پایین­ترین سطح مدل تحقیق آغاز شود تا زمینه برای بهره­ور شدن سایر عوامل درسطوح بالاتر فراهم گردد.
ابتکار یا ارزش مقاله: تحقیق حاضر سعی نمود به واسطه استفاده از رویکرد تلفیقی DEMATEL-ISM، ضمن رفع نواقص موجود در این دو تکنیک، مزایای آن‌ها را ترکیب کرده و مدلی جدید در حوزه بهره‌وری منابع انسانی، ارائه نماید.

کلیدواژه‌ها

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چشم انداز مدیریت دولتی
دوره 10، شماره 4 - شماره پیاپی 40
دی 1398
صفحه 193-215
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هم رسانی
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