Factors Influencing Human Capital Management Inefficiency and Solutions to it (Case Study: Kermanshah Provincial Government Agencies)

Document Type : Research Article (with quantitative approaches)


Razi University


Objective: This study aimed to analyze the factors affecting human capital management inefficiency of government agencies Kermanshah province and provide solutions to improve it.
Design / methodology / approach: The research-based approach is a consecutive-heuristic one that uses a systematic approach in the qualitative part of the Grounded Theory approach and in the quantitative part a descriptive-survey method. The study population in the qualitative and quantitative part of this research included academic professors and managers, assistants and experts in different areas of human capital management in government agencies in Kermanshah province. The data collection tool was a semi-structured interview in the qualitative section and a questionnaire in the quantitative section. Interview data in qualitative section were analyzed through open, axial and selective coding, and in quantitative section prioritized by Friedman test.
Findings: The results of this study showed that the weakness of the provincial administrative system in the areas of providing, maintaining, training and evaluating the staff performance has contributed to the inefficiency of human capital management. And training and improving staff and efficient implementation of the performance appraisal system as inefficiency strategies have resulted in multiple outcomes in the individual, organizational and provincial domains. Also, general and specific conditions, called intervening and contextual conditions, affect inefficiency strategies.
Limitations and Consequences: The findings of this study were based on the views and experiences of relatively limited individuals and this weakness could limit the statistical generalizability of the research findings. To remove this limitation and to increase external validity, the opinions of 100 elites have been collected and analyzed. It is worth noting that, like other qualitative studies, there is a (general) caution in content generalizability.
Practical implications and value of the paper: Providing solutions to government agencies in Kermanshah province with the aim of improving human capital management.


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