Analyzing individual level dynamics of resistance to information technology usage

Document Type : Research Article (with quantitative approaches)


1 Associate professor of Management Department, Vali-e-Asr university

2 MSc of Public Management


The purpose of this study was to design and examine a model for individual factors affecting on resistance to information technology usage in Rafsanjan’s public organizations. In this regard, questionnaires related to research variables were prepared and after ensuring the content validity, were distributed among 357 employees as a sample. Using Smart PLS, the questionnaire’s reliability, convergent and divergent validity were tested. Then data were fitted to structural equation model. Results showed that the dispositional factors of resistance to change and IT perceived usefulness affect positively on resistance to IT usage. Moreover, in its turn, perception of IT usefulness mediates the positive effect of computer anxiety. Also, it is uncovered that although IT perceived ease of use is affected from computer anxiety, computer playfulness, and perceived IT complexity, it has no meaningful effect on resistance to IT usage.

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