Design and Explanation of Human Resource Empowerment: A Model Based on the Capabilities of Organizational Intelligence and Interpersonal Relationships within Organizations through a Mixed Method Approach

Document Type : Based on PhD Thesis


1 PhD Student in Public Administration, Department of Management, Zahedan Branch, Islamic Azad University, Zahedan, Iran

2 Assistant Professor, Department of Management, Zahedan Islamic Azad University, Zahedan, Iran

3 Assistant Professor, Department of Public Administration, Faculty of Management and Economics, Sistan and Baluchestan University, Zahedan, Iran



Purpose: This study aims to design and elucidate a model for human resource empowerment, predicated on the capabilities of organizational intelligence and the quality of organizational interpersonal relationships.
Design/Methodology/Approach: Utilizing a mixed-method approach (qualitative and quantitative), this research endeavors to delineate and craft the dimensions of the proposed model. The qualitative phase engaged managers from the electricity industry, leveraging their expertise through library research and semi-structured interviews for data collection. For the quantitative phase, the structural equation modeling and path analysis were employed to corroborate the qualitative insights. The sample, comprising 372 employees from the electricity sector in Sistan and Baluchestan province, was determined using Morgan’s table. Data were gathered via three Likert-scale questionnaires assessing empowerment, organizational intelligence, and organizational interpersonal relationships. Validity of the questionnaires was ascertained through expert evaluation, while reliability was confirmed via Cronbach's alpha and composite reliability tests.
Research Findings: Findings indicate that both organizational intelligence and interpersonal relationships significantly enhance employee empowerment, with effect coefficients of 77.4% and 62.9%, respectively. The results suggest that augmenting organizational intelligence and interpersonal relationship capabilities can substantially empower employees.
Implications: This investigation is confined to the electricity industry within Sistan and Baluchestan Province, suggesting the potential for broader applicability and insights if implemented across diverse organizations. Future research could extend to other sectors to validate the model’s universal applicability.
Practical Implications: The study underscores the importance of organizational intelligence and interpersonal relationships in fostering employee empowerment. These elements are pivotal for human resource success and serve as a bedrock for organizational innovation. Managers are encouraged to adopt comprehensive strategies addressing human resource challenges based on these findings.
Innovation or Value of the Article :This research is distinguished as a pioneering effort in its domain, offering a novel model that addresses a pressing issue in the electricity sector of Sistan and Baluchestan. It contributes a unique perspective on leveraging organizational intelligence and interpersonal relationships for human resource empowerment.

Paper Type: Research Paper


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