چشم انداز مدیریت دولتی

تأثیر رفتار ترور روحی بر شکل‌گیری سکوت سازمانی کارکنان

نوع مقاله : پژوهشی ( با رویکردهای کمی)

نویسندگان

1 بازرگانی،دانشکده مدیریت،حسابداری و اقتصاد،دانشگاه یزد،یزد.ایران

2 دانشگاه یزد، دانشکده اقصاد حسابداری و مدیریت

چکیده

هدف: سکوت سازمانی پدیده‌­ای رایج و متداول در سازمان­‌ها و واقعیتی موجود و ملموس برای مدیران و کارکنان است. یکی از موانع مهم در موفقیت برنامه‌­ها و اهداف سازمان، فقدان اطلاعات، اعتماد و فقدان آن چیزی است که پژوهشگران آن را سکوت سازمانی نام نهاده‌­اند که عبارت است از خودداری از بیان ایده‌­ها، نظرات و اطلاعات راجع به مشکلات سازمانی. از سویی دیگر قصد ترور روحی با ایجاد فشار روانی روی شخص مورد هدف، دورکردن هویت کارکنان با استفاده از فشارهای منظم و مستمراست. با توجه به اینکه سازمان امور مالیاتی یکی از پر درآمدترین سازمان‌های دولتی در ایران می­‌باشد و همچنین میزان اهمیت و نقش بسزای این سازمان در مدیریت امور اقتصادی، مالی و تجاری ایران؛ عملکرد کارکنان و در نتیجه بهره‌­وری این سازمان اهمیت به خصوصی دارد، پژوهش حاضر به تعیین تأثیر ترور روحی بر ابعاد سکوت سازمانی می‌پردازد.
طراحی/ روش‌شناسی/ رویکرد: این پژوهش از نظر هدف، کاربردی و از نظر شیوه گردآوری داده‌­ها توصیفی-پیمایشی است. آزمون مدل مفهومی نیز به روش معادلات ساختاری انجام شد و از نرم‌افزارهای Spss و Amos استفاده گردید. جامعه آماری پژوهش حاضر، کارکنان اداره امور مالیاتی شهر یزد به تعداد 320 نفر می‌­باشد که طبق جدول مورگان تعداد نمونه 175 می­باشد. از نمونه­‌گیری طبقه‌­ای استفاده و از هر طبقه نیز نمونه‌­ها بـه صـورت تـصادفی سـاده انتخاب شده‌­اند. از نظرات 5 نفر از اساتید و خبرگان حوزه مدیریت برای بررسی روایی محتوا استفاده گردید و همچنین آلفای متغیر ترور روحی 926/0 و آلفای متغیر سکوت سازمانی 733/0 به‌دست آمد. همچنین از پرسشنامه استاندارد سکوت سازمانی داین و همکاران و پرسشنامه استاندارد ترور روحی وینهارت وآندریوکاتین استفاده شده است. تعداد 171 پرسشنامه مورد تحلیل قرار گرفت.
یافته‌­های پژوهش:  یافته‌­های این تحقیق عبارت است از اینکه ترور روحی بر سکوت مطیع اثر مثبت و معناداری دارد و همچنین اینکه ترور روحی بر سکوت تدافعی اثر مثبت و معناداری دارد ولی ترور روحی بر سکوت نوع‌دوستانه اثر معناداری ندارد.
محدودیت­‌ها و پیامدها: عدم امکان تعمیم‌­پذیری نتایج پژوهش به همه جوامع و استفاده از ابزار پرسشنامه برای سنجش نگرش افراد از جمله محدودیت­‌های این پژوهش تلقی می­‌شود.
پیامدهای عملی: بروز فشار روانی بر کارکنان در سازمان تحت تاثیر عوامل مختلفی قرار دارد. این عوامل برای جلوگیری از بروز ­رفتار سکوت می­‌بایست شناسایی شوند و مورد توجه قرار گیرند.
ابتکار یا ارزش مقاله: ارائه مدلی برای نشان اثراث ترور روحی بر سکوت سازمانی کارکنان.
نوع مقاله: مقاله پژوهشی

کلیدواژه‌ها

عنوان مقاله [English]

The effect of Mobbing behavior on the formation of employees organizational silence

نویسندگان [English]

  • zohre sadat doaei 1
  • Mehdi Sabokroo 2

1 Business, Faculty of Management, Accounting and Economics, Yazd University, Yazd, Iran

2 Faculty of Economics, Management and accounting, Yazd University,

چکیده [English]

Purpose:  Organizational silence is a common phenomenon in organizations and an existing and tangible reality for managers and employees. One of the most important obstacles to the success of an organization's plans and goals is the lack of information, trust, and lack of what researchers call organizational silence, which is the refusal to express ideas, opinions, and information about organizational problems. On the other hand, by putting psychological pressure on the target person, mobbing intends to remove the identity of employees by using regular and continuous pressures. As a result of mobbing, employees lose their sense of belonging to the organization. The purpose of this study is to determine the effect of mobbing on the dimensions of organizational silence.
Design/ methodology/ approach:   This research is applied in terms of purpose and descriptive-survey in terms of data collection method. Conceptual model testing was performed by structural equation method and Spss and Amos softwares were used. The statistical population of the present study is the employees of governmental offices in Yazd. Also, the standard questionnaire of organizational silence of Dine et al. And the standard questionnaire of Mobbing Weinhart and Andriukatin were used. 171 questionnaires were analyzed.
Research Findings The findings of this study are that mobbing has a positive and significant effect on obedient silence and also that mobbing has a positive and significant effect on defensive silence but mobbing has no significant effect on altruistic silence.
Limitations & Consequences:  Lack of similar research and lack of objective indicators for comparison within the country were the most important limitations.
Practical Consequences:  The occurrence of stress on employees in the organization is affected by various factors. These factors must be identified and considered to prevent the occurrence of silent behavior.
Innovation or value of the Article:  Providing a model to show the effect of mobbing on employee’s organizational silence.
Paper Type: Research Article

کلیدواژه‌ها [English]

  • Mobbing
  • Organizational silence
  • Staff
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چشم انداز مدیریت دولتی
دوره 13، شماره 2 - شماره پیاپی 50
1401
صفحه 39-61