چشم انداز مدیریت دولتی

مدل ارزیابی هوش سازمانی با استفاده از رویکرد ترکیبی تکنیک دنپ، (مورد مطالعه: سازمان تأمین اجتماعی)

نوع مقاله : پژوهشی (با رویکردهای آمیخته)

نویسندگان

گروه مدیریت صنعتی، واحد تهران مرکزی، دانشگاه آزاد اسلامی، تهران، ایران

چکیده

هدف:  طراحی و تبیین مدلی است که با استفاده از آن بتوان سازمان تأمین اجتماعی را با توجه به معیارهای سازمان هوشمند ارزیابی نمود.
طراحی/ روش‌شناسی/ رویکرد: این ﭘﮋوﻫﺶ ﺑـﺮاﺳـﺎس روش ﮔـﺮدآورى دادهﻫـﺎ، ﺗﻮﺻـﻴﻔﻰ و از ﻧﻈﺮ ﻫـﺪف، ﺗﻮﺳﻌﻪاى ﻛﺎرﺑﺮدى اﺳﺖ. جامعه آماری پانل دلفی 20 نفر از خبرگان حوزه مدیریت و جامعه آماری سازمان مورد مطالعه مدیران و کارشناسان ارشد سازمان تأمین اجتماعی می باشد. اﺑﺰار ﮔﺮدآورى داده‌ﻫﺎ ﭘﺮسش‌نامه دیمتل اﺳﺖ ﻛﻪ ﺑﺮاى ﻃﺮاﺣـﻰ آن از ﺗﻜﻨﻴﻚ دﻟﻔﻰ ﻃﻰ ﺳﻪ راﻧﺪ اﺳﺘﻔﺎده ﺷﺪه اﺳﺖ. ﺑـﻪ‌ﻣﻨﻈـﻮر ﺗﺠﺰﻳـﻪ‌و‌ﺗﺤﻠﻴﻞ دادهﻫﺎ و به‌دست‌آوردن روابط علت و معلولی و وزن هر یک از شاخص‌ها از تکنیک ترکیبی DANP استفاده گردید.
یافته‌های پژوهش: بر اساس نتایج، هوش تکنولوژیک با دو مؤلفه و درصد اهمیت 27.52، هوش ساختاری (چهار مؤلفه) 25.6، هوش درون‌سازمانی (سه مؤلفه) 23.81 و هوش برون‌سازمانی (سه مؤلفه) 23.06، به‌عنوان مهم‌ترین معیارها و همچنین از میان 12 زیرمعیار، مدیریت دانش، فناوری اطلاعات و یادگیری سازمانی به‌عنوان مهم‌ترین زیرمعیارهای سازمان هوشمند مورد شناسایی خبرگان قرار گرفته و وزن هر یک مشخص گردید.
محدودیت‌ها و پیامدها: با توجه به تخصصی‌بودن مؤلفه‌های سازمان هوشمند، نگرانی در خصوص عدم برداشت یکسان از مفاهیم توسط پاسخ‌دهندگان وجود داشت لذا همراه پرسش‌نامه، هر یک از مفاهیم شرح داده شد.
پیامدهای عملی: نتیجه عملی این پژوهش مدل جامعی است که با استفاده از آن می‌توان سازمان‌های دولتی مشابه را با توجه به شاخص‌های سازمان هوشمند ارزیابی نمود.
ابتکار یا ارزش مقاله: سازمان هوشمند بخش مهمی از برنامه راهبردی دولت الکترونیک است. همچنین، از نظر رویکرد در روش معمول استفاده از روش دیمتل و ANP ممکن است بسیاری از تأثیرگذار ها و روابط حذف شود. در روش DANP با استفاده از ماتریس ارتباطات کل سوپر ماتریس ANP را تشکیل می‌دهیم و وزن معیارها و زیرمعیارها را محاسبه می‌کنیم.

کلیدواژه‌ها

عنوان مقاله [English]

Organizational intelligence evaluation model using DANP (an combined technique approach) Case Study: Social security Organization

نویسندگان [English]

  • Saeed Zohrabi
  • Ahmad Reza Kasraee
  • Tahmoures Sohrabi

Department of Industrial Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran

چکیده [English]

Purpose: This research looking for design and explain a comprehensive model that can be used to evaluate organizations according to indicators of an intelligent organization.
Design/methodology/approach:The research is an applied developmental one in terms of purpose, which follows descriptive survey method in terms of nature and methodology. The statistical population of Delphi panel is 20 experts in the field of management and the statistical population of the Case Study is the managers and senior experts of the Social Security Organization. data collection tool contains dimatel interviews that used Delphi technique in three stages to designing it. Data analysis was conducted through DANP (DEMATEL-ANP) technique to obtain cause and effect relationships and the weight of the indicators.
Research Findings: According to the results, technological intelligence (2 indicators) with a weight of 27.52, structural intelligence (4 indicators) 25.6, Intra-organizational intelligence (3 indicators) 23.81, Extra-organizational intelligence (3 indicators) 23.06, Also among 12 indicators, Knowledge management, information technology and systematic thinking were identified as the most important indicators of smart organization.
Limitations & Consequences: Due to the specialization of the components of the smart organization, there was a concern that the respondents would not have a uniform understanding of the concepts, so each of the concepts was explained.
Practical Consequences: the practical result of this research is a comprehensive model that can be used to evaluate organizations according to the dimensions and indicators of intelligent organization.
Innovation or value of the Article:Intelligent organization is an important part of strategic integration and alignment in e-government. Also, in terms of the approach in the usual method using the Demetel method and ANP, many influences and relationships may be eliminated. In the DANP method using the total communication matrix to form the ANP supermatrix and calculate the weight of the criteria and sub-criteria.

کلیدواژه‌ها [English]

  • Smart organization
  • Organization evaluation
  • Multiple Attribute Decision Making
  • DANP
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چشم انداز مدیریت دولتی
دوره 12، شماره 3 - شماره پیاپی 47
1400
صفحه 77-102