چشم انداز مدیریت دولتی

شناسایی و رتبه بندی عوامل کلیدی موفقیت برای اجرای مدیریت دانش در شرکت های آب و فاضلاب شهری با استفاده از تکنیک ISM-DEMATEL

نوع مقاله : پژوهشی ( با رویکردهای کمی)

نویسندگان

1 شرکت آب و فاضلاب استان تهران

2 دکتری فناوری اطلاعات، دانشگاه مالک اشتر، مسئول امنیت سامانه کارت هوشمند سوخت، شرکت ملی پخش فرآورده های نفتی ایران

چکیده

این پژوهش، باهدف بررسی عوامل کلیدی موفقیت مدیریت دانش (KM) در شرکت های آب و فاضلاب شهری با استفاده از تکنیک ISM-DEMATEL صورت گرفته است. از طریق بررسی ادبیات در میان بسیاری از عوامل کلیدی موفقیت مدیریت دانش ، نه عامل به عنوان عوامل اصلی انتخاب شد. پس از تایید شاخص های مربوط توسط کارشناسان صنعت، دو پرسشنامه در میان کارشناسان برای رتبه بندی و تعیین رابطه بین اجزاء مربوطه توزیع شد. با استفاده از رویکرد DEMATEL یک مدل ساختاری شکل گرفت و سپس روابط علی میان عوامل بوسیله دیاگرام اثر-ارتباط ترسیم شد. تجزیه و تحلیل نتایج نشان می دهد که در میان عوامل مورد مطالعه، استراتژی ها و اهداف بیشترین تاثیر را در موفقیت اجرای مدیریت دانش در شرکت های آب و فاضلاب شهری ایران داشته و حمابت مدیریت ارشد، کار تیمی و فرهنگ سازمان دیگر عوامل کلیدی موفقیت می باشند. در نهایت، مدل پیشنهادی نویسنده برای اجرای KM بر اساس نتایج مطالعه­ی وضعیت فعلی جامعه مورد مطالعه ارائه شده است. این تحقیق اولین ارائه یک دیدگاه یکپارچه از عوامل کلیدی موفقیت برای اجرای مدیریت دانش در صنعت آب و فاضلاب است.

کلیدواژه‌ها

عنوان مقاله [English]

Providing a model for identifying key factors for successful implementation of knowledge management in water and wastewater companies

نویسندگان [English]

  • Faeze Mousavizade 1
  • Mohammad Shakibazad 2

1 Tehran Water and Sewage Company

2 National Iranian oil products Distribution Company (NIOPDC)

چکیده [English]

This study is accomplished to analyze the critical success factors for Knowledge Management Implementing in Urban Water and Wastewater Companies. First, among a large number of critical success factors of knowledge management, nine factors as the main factors are chosen and studied in this paper. After the confirmation of the indices by experts, prepared questionnaire to rank and determine the relations between the related components, was distributed among professionals. Using an ISM-DEMATEL approach, a structural model was formed and then the causal relationships between the factors were mapped out by the interaction-effect diagram. The analysis results show that the factors studied, strategies and objectives, the greatest impact on the success of the implementation of knowledge management in municipal water and wastewater companies will be. The author's proposed model for implementing KM is based on the results of studying the current status of the studied population. This research provides valuable information that hopes to help the KMs work effectively in this business sector. It also provides a solution for the effective development of knowledge management step by step.

کلیدواژه‌ها [English]

  • Critical Success Factors
  • DEMATEL Technique
  • ISM Technique
  • Knowledge Management
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چشم انداز مدیریت دولتی
دوره 10، شماره 1 - شماره پیاپی 37
1398
صفحه 115-140