چشم انداز مدیریت دولتی

شناسایی و تبیین پیشایندها و پسایندهای حکمرانی هوشمند با استفاده از روش دلفی فازی

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت، گروه مدیریت دولتی، دانشگاه سیستان و بلوچستان، زاهدان، ایران

2 گروه مدیریت دولتی، دانشکده مدیریت و اقتصاد، دانشگاه سیستان و بلوچستان، زاهدان، ایران

چکیده

هدف: پژوهش حاضر به­‌منظور شناسایی پیشایندها و پسایندهای حکمرانی هوشمند از طریق رویکرد دلفی فازی انجام  شده است.
طراحی/روش‌شناسی/رویکرد­: پژوهش در زمره پژوهش‌­های آمیخته در رهیافت قیاسی - استقرایی است؛ که از حیث هدف، کاربردی و از نظر ماهیت و روش، توصیفی -پیمایشی است. جامعه آماری پژوهش را کلیه فعالان حوزه حکمرانی تشکیل می‌­دهند که 26 نفر از خبرگان آن­ها بر اساس اصل کفایت نظری و با استفاده از روش نمونه­‌گیری هدفمند انتخاب شده‌­اند. در بخش کیفی پژوهش برای گردآوری اطلاعات از مصاحبه نیمه ساختاریافته استفاده شد. علاوه بر این در بخش کمی برای گردآوری اطلاعات از  پرسشنامه مقایسه زوجی استفاده شد که روایی و پایایی آن با استفاده از روایی محتوا و آزمون مجدد تأیید شد. در بخش کیفی، داده‌­های به دست آمده از مصاحبه با استفاده از نرم افزار Atlas.ti و روش شناسه‌گذاری تحلیل شد. همچنین در بخش کمی پژوهش، با استفاده از فن دلفی فازی اولویت­‌بندی پیشایندها و پسایندها انجام پذیرفت.
یافته­‌های پژوهش: نتایج پژوهش حاکی از آن است که از میان پیشایندها به ترتیب زیرساخت هوشمند، تعامل هوشمند، دولت و حکمرانی الکترونیک، حاکمیت قانون، افراد و سازمان هوشمند، مدیریت هوشمند، هوشمندسازی مبتنی بر اطلاعات، جامعه دانشی، امنیت هوشمند و چابک‌سازی، گشودگی و تصمیم‌گیری و ارشاد عمومی، خردگرایی و خلاق‌گرایی و مهندسی مجدد فرآیندها بالاترین اولویت را داشتند. و در میان پسایندها کارایی و اثربخشی، توسعه پایدار، کاهش هزینه‌ها، کاهش فساد، افزایش شفافیت، عدالت فراگیر و اخلاق‌گرایی، صیانت از حقوق شهروندی، ایجاد دموکراسی الکترونیک، همکاری و تبادل داده، سیستم‌های اطلاعاتی جامع و تسهیم اطلاعات، بازنگری قوانین، پاسخ لحظه‌ای / آنی به چالش‌ها، تحقق وحدت و ارتقاء کیفیت زندگی به ترتیب دارای بالاترین الویت بودند.
محدودیت‌ها و پیامدها: عدم دسترسی آسان به خبرگان و کم بودن ادبیات پژوهش و تعداد معدود پژوهش‌های صورت گرفته در ارتباط با مفهوم حکمرانی هوشمند.
پیامدهای عملی:  کمک به ارائه مدل حکمرانی هوشمند و تلاش جهت استقرار آن در کشور.
ابتکار یا ارزش مقاله: از آنجا که مقاله حاضر به مفهوم حکمرانی هوشمند و شناسایی و اولویت‌بندی پیشایندها و پسایندهای آن پرداخته است، به فهم عمیق­تر این مفهوم کمک می­کند و ایده­هایی را جهت عملیاتی کردن آن در فضای کشور فراهم می‌­آورد.
نوع مقاله: مقاله پژوهشی

کلیدواژه‌ها

عنوان مقاله [English]

Exploring the antecedents and consequences of smart governance using the fuzzy Delphi method (FDM)

نویسندگان [English]

  • Seyed Abdolrasoul Hosseini 1
  • Mohammad Ghasemi 2
  • Nourmohammad Yaghoubi 2
  • Habibollah Salarzehi 2

1 Ph.D. candidate in Management, Department of Public Management, Sistan and Baluchestan University, Zahedan, Iran

2 Department of Public Management, Faculty of Management and Economics, Sistan and Baluchestan University, Zahedan, Iran

چکیده [English]

Purpose: The present study aimed to identify the antecedents and consequences of smart governance using the fuzzy Delphi method.
Design/Methodology/Approach: The present study is a mixed-method one that was conducted using a deductive-inductive approach. It is also an applied study in terms of its objective and a descriptive survey study in terms of the design and methodology. The research population included all experts in the field of governance. Accordingly, 26 experts were selected based on the principle of theoretical adequacy and using purposive sampling. In the qualitative part of the study, semi-structured interviews were conducted to collect data. In addition, in the quantitative part, a pairwise comparison questionnaire was used to collect data. The validity and reliability of the questionnaire were confirmed via content validity and test-retest method. In the qualitative part, the data collected from the interviews were analyzed using ATLAS.ti software and the indexing method. Besides, in the quantitative part of the study, the antecedents and consequences of smart governance were ranked using the fuzzy Delphi method.
Research Findings: A comparison of the precedents of smart governance showed that smart infrastructure, smart interaction, e-government and e-governance, rule of law, smart people and organization, smart management, information-based smartening, knowledge society, smart security, creating agility, openness, decision-making, public guidance, rationalism, creativity, and re-engineering of processes were ranked as the most important factors, respectively. It was also shown that efficiency and effectiveness, sustainable development, cost reduction, reducing corruption, increasing transparency, inclusive justice and ethics, protection of civil rights, building e-democracy, cooperation and data exchange, comprehensive information systems and information sharing, revision of rules, instant/immediate response to challenges, achieving unity, and improving quality of life were the most important consequences of smart government, respectively. The insights from this study can contribute to establishing smart governance.
Limitations & Consequences: This study was conducted with some shortcomings including the difficulty in accessing the experts, and lack of similar studies in the literature, and limited research on the concept of smart governance.
Practical Consequences: The findings of this study can contribute to developing a model of smart governance and implementing it in Iran.
Innovation or value of the Article: Since the present article deals with the concept of smart governance and identifies and ranks its precedents and consequences, it helps to understand this concept more deeply and provides ideas for its implementation in the country.
Paper Type: Research Article

کلیدواژه‌ها [English]

  • Precedents
  • Consequences
  • Governance
  • Somatization
  • Smart Governance
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چشم انداز مدیریت دولتی
دوره 13، شماره 2 - شماره پیاپی 50
1401
صفحه 91-115