Public Administration Perspective

Organizational intelligence evaluation model using DANP (an combined technique approach) Case Study: Social security Organization

Document Type : Research Article (with mixed approaches)

Authors

1 Department of Industrial Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran

2 Department of Industrial Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran.

Abstract

Purpose: This research looking for design and explain a comprehensive model that can be used to evaluate organizations according to indicators of an intelligent organization.
Design/methodology/approach:The research is an applied developmental one in terms of purpose, which follows descriptive survey method in terms of nature and methodology. The statistical population of Delphi panel is 20 experts in the field of management and the statistical population of the Case Study is the managers and senior experts of the Social Security Organization. data collection tool contains dimatel interviews that used Delphi technique in three stages to designing it. Data analysis was conducted through DANP (DEMATEL-ANP) technique to obtain cause and effect relationships and the weight of the indicators.
Research Findings: According to the results, technological intelligence (2 indicators) with a weight of 27.52, structural intelligence (4 indicators) 25.6, Intra-organizational intelligence (3 indicators) 23.81, Extra-organizational intelligence (3 indicators) 23.06, Also among 12 indicators, Knowledge management, information technology and systematic thinking were identified as the most important indicators of smart organization.
Limitations & Consequences: Due to the specialization of the components of the smart organization, there was a concern that the respondents would not have a uniform understanding of the concepts, so each of the concepts was explained.
Practical Consequences: the practical result of this research is a comprehensive model that can be used to evaluate organizations according to the dimensions and indicators of intelligent organization.
Innovation or value of the Article:Intelligent organization is an important part of strategic integration and alignment in e-government. Also, in terms of the approach in the usual method using the Demetel method and ANP, many influences and relationships may be eliminated. In the DANP method using the total communication matrix to form the ANP supermatrix and calculate the weight of the criteria and sub-criteria.

Keywords

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Public Administration Perspective
Volume 12, Issue 3 - Serial Number 47
2021
Pages 77-102