Public Administration Perspective

Providing a model for identifying key factors for successful implementation of knowledge management in water and wastewater companies

Document Type : Research Article (with quantitative approaches)

Authors

1 Tehran Water and Sewage Company

2 National Iranian oil products Distribution Company (NIOPDC)

Abstract

This study is accomplished to analyze the critical success factors for Knowledge Management Implementing in Urban Water and Wastewater Companies. First, among a large number of critical success factors of knowledge management, nine factors as the main factors are chosen and studied in this paper. After the confirmation of the indices by experts, prepared questionnaire to rank and determine the relations between the related components, was distributed among professionals. Using an ISM-DEMATEL approach, a structural model was formed and then the causal relationships between the factors were mapped out by the interaction-effect diagram. The analysis results show that the factors studied, strategies and objectives, the greatest impact on the success of the implementation of knowledge management in municipal water and wastewater companies will be. The author's proposed model for implementing KM is based on the results of studying the current status of the studied population. This research provides valuable information that hopes to help the KMs work effectively in this business sector. It also provides a solution for the effective development of knowledge management step by step.

Keywords

  1. Abbaszadeh, M. A., Ebrahimi, M., & Fotouhi, H. (2010). Developing a causal model of critical success factors for knowledge management implementation. Paper presented at the Education and Management Technology (ICEMT), 2010 International Conference on.
  2. Abd-Elaziz, A., Ezz, I., Papazafeiropoulou, A., Paul, R., & Stergioulas, L. (2012). Investigating the critical success factors and infrastructure of knowledge management for open innovation adoption: The case of GlaxoSmithKline (GSK) in Egypt. Paper presented at the System Science (HICSS), 2012 45th Hawaii International Conference on.
  3. Ajmal, M., Helo, P., & Kekäle, T. (2010). Critical factors for knowledge management in project business. Journal of Knowledge Management, 14(1), 156-168.
  4. Akhavan, A., Owlia, M. S., Jafari, M., & Zare, Y. (2011). A model for linking knowledge management strategies, critical success factors, knowledge management practices and organizational performance; the case of Iranian universities. Paper presented at the Industrial Engineering and Engineering Management (IEEM), 2011 IEEE International Conference on.
  5. Akhavan, P., Hosnavi, R., & Sanjaghi, M. E. (2009). Identification of knowledge management critical success factors in Iranian academic research centers. Education, Business and Society: Contemporary Middle Eastern Issues, 2(4), 276-288.
  6. Al-Mabrouk, K. (2006). Critical success factors affecting knowledge management adoption: A review of the literature. Paper presented at the Innovations in Information Technology, 2006.
  7. Anggia, P., Sensuse, D. I., Sucahyo, Y. G., & Rohajawati, S. (2013). Identifying Critical Success Factors for knowledge management implementation in organization: A survey paper. Paper presented at the Advanced Computer Science and Information Systems (ICACSIS), 2013 International Conference on.
  8. Azar, A., Khosravani, F., & Jalali, R. (2011). Soft operational research(Problems Structural Approaches): Industrial Management Organization.
  9. Baporikar, N. (2017a). IT Strategic Planning through CSF Approach in Modern Organizations Strategic Information Systems and Technologies in Modern Organizations (pp. 1-20): IGI Global.
  10. Baporikar, N. (2017b). Significance of critical success factors for Indian eBusiness Transcontinental Strategies for Industrial Development and Economic Growth (pp. 184-206): IGI Global.
  11. Bell DeTienne, K., & Jackson, L. A. (2001). Knowledge management: understanding theory and developing strategy. Competitiveness Review: An International Business Journal, 11(1), 1-11.
  12. Cabrera, E. F., & Bonache, J. (1999). An expert HR system for aligning organizational culture and strategy. People and Strategy, 22(1), 51.
  13. Chang, M.-Y., Hung, Y.-C., Yen, D. C., & Tseng, P. T. (2009). The research on the critical success factors of knowledge management and classification framework project in the Executive Yuan of Taiwan Government. Expert Systems With Applications, 36(3), 5376-5386.
  14. Cong, X., & Pandya, K. V. (2003). Issues of knowledge management in the public sector. Electronic journal of knowledge management, 1(2), 25-33.
  15. Dalalah, D., Hayajneh, M., & Batieha, F. (2011). A fuzzy multi-criteria decision making model for supplier selection. Expert Systems With Applications, 38(7), 8384-8391.
  16. Davenport, T. H., De Long, D. W., & Beers, M. C. (1998). Successful knowledge management projects. Sloan Management Review, 39(2), 43.
  17. Farzin, M. R., Kahreh, M. S., Hesan, M., & Khalouei, A. (2014). A survey of critical success factors for strategic knowledge management implementation: Applications for Service Sector. Procedia-Social and Behavioral Sciences, 109, 595-599.
  18. Fullwood, R., & Rowley, J. (2017). An investigation of factors affecting knowledge sharing amongst UK academics. Journal of Knowledge Management, 21(5), 1254-1271. doi:10.1108/JKM-07-2016-0274
  19. Gai, S., & Xu, C. (2009). Research of Critical success factors for implementing knowledge management in China. Paper presented at the Information Management, Innovation Management and Industrial Engineering, 2009 International Conference on.
  20. Ghorbanzadeh, W., Noorbakhsh, M., & E., M. (2011). Critical success factors of knowledge management in public organizations. Journal of Management Studies police, 3(3), 470-486.
  21. Hafeez, K., & Abdelmeguid, H. (2003). Dynamics of human resource and knowledge management. Journal of The Operational Research Society, 54(2), 153-164.
  22. Holsapple, C. W., & Joshi, K. D. (2000). An investigation of factors that influence the management of knowledge in organizations. The Journal of Strategic Information Systems, 9(2), 235-261.
  23. Huang, L.-S., & Lai, C.-P. (2012). An investigation on critical success factors for knowledge management using structural equation modeling. Procedia-Social and Behavioral Sciences, 40, 24-30.
  24. Hung, Y.-C., Huang, S.-M., Lin, Q.-P., & -Tsai, M.-L. (2005). Critical factors in adopting a knowledge management system for the pharmaceutical industry. Industrial Management & Data Systems, 105(2), 164-183.
  25. Jennex, M. E., & Olfman, L. (2006). A model of knowledge management success. International Journal of Knowledge Management (IJKM), 2(3), 58-68. doi:10.4018/jkm.2006070104
  26. Jones, D. (2003). Knowledge management and technical communication: a convergence of ideas and skills.
  27. Lee, H., & Choi, B. (2003). Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination. Journal of Management Information Systems, 20(1), 179-228.
  28. Leidner, D. E. (2010). Globalization, culture, and information: Towards global knowledge transparency. The Journal of Strategic Information Systems, 19(2), 69-77.
  29. Lindner, F., & Wald, A. (2011). Success factors of knowledge management in temporary organizations. International Journal of Project Management, 29(7), 877-888.
  30. Mamaghani, N. D., Saghafi, F., Shahkooh, K. A., & Sadeghi, M. (2010). Extracting success factors for knowledge management organizational readiness assessment. Paper presented at the New Trends in Information Science and Service Science (NISS), 2010 4th International Conference on.
  31. Mas-Machuca, M., & Martinez Costa, C. (2012). Exploring critical success factors of knowledge management projects in the consulting sector. Total Quality Management & Business Excellence, 23(11-12), 1297-1313. doi:10.1080/14783363.2011.637778
  32. Mehregan, M. R., Jamporazmey, M., Hosseinzadeh, M., & Kazemi, A. (2012). An integrated approach of critical success factors (CSFs) and grey relational analysis for ranking KM systems. Procedia-Social and Behavioral Sciences, 41, 402-409.
  33. Meso, P., Troutt, M. D., & Rudnicka, J. (2002). A review of naturalistic decision making research with some implications for knowledge management. Journal of Knowledge Management, 6(1), 63-73.
  34. Misra, D., Hariharan, R., & Khaneja, M. (2003). E-knowledge management framework for government organizations. Information Systems Management, 20(2), 38-48.
  35. Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation: Oxford university press.
  36. Pandey, S. C., Dutta, A., & Nayak, A. K. (2018). Organizational capabilities and knowledge management success: a quartet of case studies. Kybernetes, 47(1), 222-238. doi:10.1108/K-01-2017-0041
  37. Paramsothy, V., Woods, P., & Raman, M. (2013a). Success factors for implementation of entrepreneurial knowledge management in Malaysian banks. Journal of Information & Knowledge Management, 12(02), 1350015.
  38. Paramsothy, V., Woods, P., & Raman, M. (2013b). Success Factors for Implementation of Entrepreneurial Knowledge Management in Malaysian Banks. Journal of Information & Knowledge Management, 12(02), 1-12. doi:10.1142/s0219649213500159
  39. Patil, S. K., & Kant, R. (2013). A fuzzy DEMATEL method to identify critical success factors of knowledge management adoption in supply chain. Journal of Information & Knowledge Management, 12(03), 1350019.
  40. Patil, S. K., & Kant, R. (2013). A Fuzzy DEMATEL Method to Identify Critical Success Factors of Knowledge Management Adoption in Supply Chain. Journal of Information & Knowledge Management, 12(03), 1-15. doi:10.1142/s0219649213500196
  41. Rohajawati, S., Sensuse, D. I., Sucahyo, Y. G., & Arymurthy, A. M. (2016). Mental health knowledge management: critical success factors and strategy of implementation. Journal of Knowledge Management, 20(5), 980-1003. doi:10.1108/JKM-10-2015-0378=
  42. Saini, M., Arif, M., & Kulonda, D. J. (2018). Critical factors for transferring and sharing tacit knowledge within lean and agile construction processes. Construction Innovation, 18(1), 64-89. doi:10.1108/CI-06-2016-0036
  43. Saraph, J. V., Benson, P. G., & Schroeder, R. G. (1989). An instrument for measuring the critical factors of quality management. Decision Sciences, 20(4), 810-829.
  44. Skyrme, D., & Amidon, D. (1997). The knowledge agenda. Journal of Knowledge Management, 1(1), 27-37.
  45. Smith, R. (2001). A roadmap for knowledge management. available at: www2. gca. org/knowledgetechnologies/2001/proceedings.
  46. Swan, J., Newell, S., Scarbrough, H., & Hislop, D. (1999). Knowledge management and innovation: networks and networking. Journal of Knowledge Management, 3(4), 262-275.
  47. Wang, L., Cao, Q., & Zhou, L. (2018). Research on the influencing factors in coal mine production safety based on the combination of DEMATEL and ISM. Safety Science, 103, 51-61.
  48. Wu, W.-W. (2012). Segmenting critical factors for successful knowledge management implementation using the fuzzy DEMATEL method. Applied Soft Computing, 12(1), 527-535.
  49. Yew Wong, K. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems, 105(3), 261-279. doi:10.1108/02635570510590101
  50. Yu, S.-H., Kim, Y.-G., & Kim, M.-Y. (2004). Linking organizational knowledge management drivers to knowledge management performance: an exploratory study. Paper presented at the System Sciences, 2004. Proceedings of the 37th Annual Hawaii International Conference on.
Public Administration Perspective
Volume 10, Issue 1 - Serial Number 37
2019
Pages 115-140