چشم انداز مدیریت دولتی

تدوین الگوی جبران خدمت بهره ور محور (مورد مطالعاتی: بانک ملی ایران)

نوع مقاله : پژوهشی (با رویکردهای کیفی)

نویسندگان

1 دانشجو دکتری، مدیریت دولتی، گرایش منابع انسانی، دانشکده مدیریت، دانشگاه آزاد اسلامی، واحد اصفهان (خوراسگان)، اصفهان، ایران.

2 گروه مدیریت دولتی، دانشکده مدیریت، دانشگاه آزاد اسلامی، واحد اصفهان (خوراسگان)، اصفهان، ایران.

چکیده

هدف:   الگوی جبران خدمت باید به گونه ای تدوین شود که پاسخگوی نیازهای مادی و معنوی کارکنان بوده و منجر به ارتقای بهره وری آنان شود‌‌. بنابراین، هدف از این پژوهش تدوین الگوی جبران خدمت بهره ور محور در بانک ملی ایران است‌‌.
طراحی/ روش‌شناسی/ رویکرد: پژوهش حاضر برحسب هدف‌‌، از نوع تحقیقات اکتشافی - کاربردی بوده و روش‌شناسی تحقیق از نوع کیفی است که داده‌های آن از روش داده بنیاد یا زمینه‌ای (گراندد تئوری) به دست آمده است‌‌. در این پژوهش نخست با اتکاء به راهبرد پژوهشی کیفی و با استفاده از روش نمونه گیری نظری با 15 نفر از متخصصان و مدیران بانکی و 5 نفر از اساتید دانشگاه که در زمینه منابع انسانی فعالیت علمی و پژوهشی داشته اند، تا مرحله دستیابی به اشباع نظری (پس از انجام 20 مصاحبه)‌‌، مصاحبه های عمیق انجام شد و سپس داده‌های حاصل از آن با استفاده از روش نظریه پردازی داده بنیان کدگذاری و مقوله‌‌‌بندی شد‌‌.
یافته های پژوهش: بر اساس کدهای حاصل از مصاحبه‌ها عوامل علّی (نه مؤلفه)‌‌، عوامل زمینه‌ای (شش مؤلفه)‌‌، عوامل مداخله‌گر (شش مؤلفه) راهبردها (شش مؤلفه) و پیامدها (هفت مؤلفه) ‌شناسایی شد و در نهایت الگوی جبران خدمت بهره‌ور محور تدوین شد.
محدودیت ها و پیامدها: فقدان پژوهش‌های مشابه سبب شده نتایج پژوهش تحت‌تأثیر تفسیر محقق از داده های تحقیق باشد.
پیامدهای عملی: با استفاده از این الگو نه‌تنها بهره‌وری کارکنان افزایش می‌یابد، بلکه تعلق و وفاداری سازمانی، هم‌افزایی، دلبستگی سازمانی کارکنان، کیفیت‌افزایی، خوشنامی سازمانی و فرهنگ سازمانی پویا و رشدیابنده نیز ایجاد می‌شود.
ابتکار یا ارزش مقاله: مقاله منجر به درک بهتر از الگوهای جبران خدمت و ارتباط آن با بهره‌وری کارکنان به‌ویژه در سازمان‌های دولتی می‌شود.

کلیدواژه‌ها

عنوان مقاله [English]

Presentation of productivity-oriented compensation model (case study: Bank Melli Iran)

نویسندگان [English]

  • Mohsen Mohammadbagheri 1
  • Akbar Etebarian 2
  • Faezeh Taghipour 2

1 Phd Student, Public Administration, Majoring in Human Resources, Faculty of Management, Islamic Azad University, Isfahan Branch (Khorasgan), Isfahan, Iran.

2 Department of Public Administration, Faculty of Management, Islamic Azad University, Isfahan Branch (Khorasgan), Isfahan, Iran.

چکیده [English]

purpose: The service compensation model should be developed in a way that meets the material and spiritual needs of employees and leads to promotion of their productivity.Therefore; the purpose of this study is the presentation of productivity-oriented service compensation model in Bank Melli Iran.
Design/ Methodology/ Approach: The present study is an applied exploratory research in terms of purpose and its methodology is a qualitative type obtaining from the ground or ground data method (grounded theory). In this study, in-depth interviews based on a qualitative research strategy and theoretical sampling method were performed with 15 experts and banking managers and 5 university professors who had scientific and research activities in the field of human resources to reach theoretical saturation(after 20 interviews) and the findings were encoded and categorized.
Research Findings: based on codes were extracted from interviews, causal conditions (nine components), contextual conditions (six components), intervening conditions (six components), strategies (six components) and consequences (seven components) were identified and finally led to presentation of productivity-oriented compensation.
Limitations & Consequences: Lack of similar researches caused that findings are influenced by the researcher's interpretation of the data.
Practical Consequences: by using this model not only employee's productivity is promoted but also Employees' affiliation and loyalty to the organization, synergy, organizational attachment, quality enhancement, reputation and dynamic organizational culture is created.
Innovation or value of the Article:Article improves better understanding of compensation models and its relation to employee's productivity especially in public organizations.

کلیدواژه‌ها [English]

  • compensation
  • productivity
  • grounded theory
  • Bank Melli Iran
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چشم انداز مدیریت دولتی
دوره 12، شماره 2 - شماره پیاپی 46
1400
صفحه 77-104